Customer Invoice & Documentation Retrieval Specialist - Phone&WhatsApp
Fort Lauderdale
Customer Invoice & Documentation Retrieval Specialist - Phone&WhatsApp
Full Time • Fort Lauderdale
About the Role
We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.
This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities.
Key Responsibilities
- Contact customers via WhatsApp and phone calls to request purchase invoices for shipments
- Use tracking numbers to identify shipments and explain documentation requirements clearly
- Send and receive invoices and receipts through WhatsApp
- Follow up consistently and professionally until all required documentation is received
- Maintain accurate notes on communication attempts and document status
- Coordinate with internal shipping and operations teams to ensure timely processing
- Provide clear, courteous, and professional customer communication at all times
What This Role Is Not
- No sales or selling
- No cold calling for products or services
- No revenue quotas or commissions
Ideal Candidate Profile
- Comfortable spending most of the workday communicating via WhatsApp and phone
- Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred
- Strong written communication skills for WhatsApp messaging
- Confident, polite, and persistent in customer follow-ups
- Organized and detail-oriented
- Able to manage repetitive outreach tasks efficiently
- Basic computer skills (email, CRM/tracking systems, document handling)
- Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required
Why Join Us
- Stable, non-sales communication role
- Clear daily responsibilities and expectations
- Work with customers across multiple Caribbean countries
- Structured processes and training provided
- Supportive team environment
Compensation & Benefits
- Competitive pay based on experience
- [Paid holidays and PTO]
How to Apply
Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.
Why overpay when shipping to the Caribbean, South America, or Central America?
Island Bargains offers the best rates, including all fees when shipping to the Caribbean and beyond.
No item is too big or small; ship one item or a container load. Whatever you need, we have you covered.
Island Bargains offers the best rates, including all fees when shipping to the Caribbean and beyond.
No item is too big or small; ship one item or a container load. Whatever you need, we have you covered.
(if you already have a resume on Indeed)